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What is myCoolStuffs’ Free & Easy Returns policy?

We love to get it right for you because you deserve all the coolest stuffs ever produced on this planet. We want you to have an absolutely headache-free shopping experience here with us.

We assure you that all products sold on MyCoolStuffs are brand new and 100% genuine and most importantly all products are IMPORTED. In case the product you have received is 'Damaged' or 'Defective', our Free & Easy Returns promise has got you covered.

In any case, all your purchases on MyCoolStuffs are backed by Buyer Protection for 7 days from the date of delivery, lest you have any issues.

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What is Free Replacement?

If you have received an item in a 'Damaged' or 'Defective' condition, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller (very rare case). If the product is out of stock, you will receive a full refund, no questions asked.

 

Are products covered under warranty?

All products at myCoolStuffs are checked for quality before it is put up for sale. Since the products are sourced from various corners of the world, warranties may be available for some products but not for all. Our Return & Refund Policy is as good as having a warranty on myCoolStuffs. So don’t you worry.

 

How do I return an item purchased on myCoolStuffs?

Returns are easy, simply follow these steps

- Contact us and provide Order Details.

- Customer Support will confirm the return request and will inform you about the pickup process.

- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

- We do not charge extra for returns and all replacements/pickups are done free of cost.

- You must contact us within the defined period of 7 days to initiate the return.

- We support Replacement across categories in case of damaged item.

- Innerwear, lingerie, socks and clothing cannot be returned for obvious reasons, you know it very well.

- In case of Refund, the entire amount paid by you including shipping charges are transferred to your account

- Once the return request is accepted by us, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

 

All this is subject to myCoolStuffs' return policy. Returns are covered if received within 10 Days from the date of delivery of the product.

Refund/replacement will be initiated as soon as we receive the product from you.

 

 

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement with confirmation on acceptance of the product being requested for replacement.

In most locations, especially at our hometown Bangalore, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

Once the product is shipped for replacement, we will immediately inform you the shipping details.

 

Do I have to return the free gift when I return a product?

We will be happy to leave it with you. You need not send back the gift received with the product. After all, we are happy to give gift to all our Valued and Coolest Customers like you.

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What items can I Exchange?

 

Except for Apparels, Footwear or Lingerie or inner wear, you can request for exchange on any other item purchased here. You are request to place your request for exchange of project within 7 days from the date of delivery of the product.

 

If the stock is less, we will send you the colour available with us but the product remains the same.

Please include all price tags, labels, original packing and invoice along with the product.

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I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

 

The Seller has declined my request. What can I do?

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can open a dispute valid for 45 days from the date of delivery through any medium like phone call or an SMS or WhatsApp or email.

 

What is myCoolStuffs Buyer Protection?

myCoolStuffs Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at myCoolStuffs86@gmail.com in case you want to raise a dispute. myCoolStuffs looks at each dispute on a case-by-case basis and offer the best solution to all our Customers.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use

- Specific categories like innerwear, lingerie, socks and clothing freebies

- Defective products which are covered under myCoolStuffs return policy

- Any consumable item which has been used or installed

 

Where can I find the Seller's Return Policy?

You can find the Return Policy at the bottom of the product’s page.

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What is myCoolStuffs's Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 7 days of delivery.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

 

When are Refunds provided?

We work to provide the most hassle-free online shopping experience to all of our customers. You are covered and your money is safe.

Refunds are issued when

- Seller cannot provide replacement

- In-line with Buyer Protection, when a dispute has been ruled in your favour  

Seller allows Refunds on select categories under certain conditions. Please refer Returns Policy of myCoolStuffs

 

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then stay rest assured that we have initiated your refund request and are following up with financial organisations for the same. We will ensure every penny you’ve spent is refunded into your bank account within 7 days of the dispute closure

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will be glad help you.

 

How do I cancel an order?

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

In order to cancel an item in your order:

• Log into your myCoolStuffs account and go to the 'My Orders' page

• Identify the item you want to cancel and click on the corresponding 'View Details' link

• In the detailed order page, you will see 'Cancel' links against each of the items in that order

• Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

• Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

 

Why do I see a disabled 'Cancel' link?

A disabled 'Cancel' link can mean the following things:

• The item is being shipped together with another order of yours

• The item is non-refundable (eg. e-Gift Vouchers)

In any of the above cases, you can get in touch with our Customer Support for more information

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with your bank directly in case of any delays post confirmation of cancellation/refund by myCoolStuffs.

 

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

•  Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

• Once you have requested the cancellation of item(s) in your order, MyCoolStuffs  will complete the cancellation and initiate the refund, depending on your preference.

 

 

Happy Stuffing !!

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